Sometimes when we log onto the GLO Portal the spinning icon goes on and on.  Most often, the cause of this is in your browser’s cache.  Here’s how to clear it out.

If your NetStaff CS or NetClient CS portals just spin, do not load properly or will not allow you to login, try the following troubleshooting steps:

  • Try a different browser. 
  • Delete browsing and download history, cookies, cached images and files.  This can help clear saved passwords and login information that you need to clear if the browser is trying to automatically log you in to a portal.  

    Google Chrome

    1. Open Chrome.
    2. On your browser toolbar, click the Chrome menu (three horizontal lines icon in the upper-right corner of the browser).
    3. Point to More tools and then select Clear browsing data.
    4. In the Clear browsing data dialog, mark the checkboxes for Browsing History, Cookies and other site and plugin data, and Cached images and files.
    5. Use the menu at the top, in Time Range, to select the amount of data that you want to delete. Choose All time to delete everything.
    6. Click Clear browsing data.

    Internet Explorer 10 & 11

    1. In Internet Explorer, click the Tools button (gear icon in the upper-right corner of the browser).
    2. Point to Safety and select Delete browsing history.
    3. In the Delete Browsing History dialog, mark the checkboxes for Temporary Internet files and website files, Cookies and website data, History, and Download History.
    4. Click the Delete button.

    Mozilla FireFox

    1. In Mozilla FireFox, click the Menu button (three horizontal line icon in the upper-right corner of the browser).
    2. Select History and choose Clear Recent History…
    3. In the Clear Recent History dialog, choose the desired range to clear in the Time range to clear: drop-down.
    4. Next to Details, click the down arrow and mark the checkboxes for Browsing & Download History, Form & Search History, Cookies, and Cache.
    5. Click the Clear Now button.

    Microsoft Edge

    1. In Microsoft Edge, click the Hub icon (three horizontal lines icon in upper-right corner of browser).
    2. Click the History icon (clock with an arrow icon and choose Clear all history.
    3. In the Clear browsing data dialog, mark the checkboxes for Browsing history, Cookies and saved website data, Cached data and files, and Download history.
    4. Click the Clear button.

 

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